Customer Care

How soon will my order ship?

Most orders ship within 1 business day.

How do I cancel or change my order?

If you would like to cancel or change your order, please notify us as soon as possible. You can call us at (855) 426-9737 or email us at support@biomebrigade.com. When you reach out, please provide  your order number. Please note that once an order has shipped, we are unable to cancel or process any change

How can I track my order?

Once your order has shipped, you will receive an email that includes a link to tracking information.

What countries do you ship to?

We only ship to the US.

What shipping options are available within the US?

We offer USPS.

What is your return policy?

We offer a full refund for products returned within 30 days of the original purchase date. Customers are responsible for return shipping costs.

Please include your packing slip or a note with your original order number and send returns to:

1990 N California Blvd, 8th Floor #1059, Walnut Creek, CA 94596, United States

Refunds are processed within 5 business days of receiving your return. For credit card payments, please allow an additional 4–10 days for your bank to complete the refund.

*Limit one opened return per product type.

What is your return address?

Our return address is:

Biome Brigade, Inc., 

1990 N California Blvd, 8th Floor #1059

Walnut Creek CA 94596, United States

What is fecal microbiome testing and what are the benefits?

Fecal microbiome testing is the process of sequencing bacterial DNA material from a small fecal sample. We can detect and identify the bacteria in your pet's stool sample and then provide you with a comprehensive report.

Testing your pet's microbiome provides insights into their health. Then, imbalances in specific gut bacteria can be addressed to help alleviate such symptoms as diarrhea, vomiting, constipation, and itchy skin that may be associated with some chronic health conditions.

What does a healthy microbiome look like?

A diverse, balanced gut microbiome includes trillions of bacteria and other microbes. Sick pets may have only a few types of bacteria, or may have far too many of some bacteria and not enough of others. Diverse representation is key for good health. 

Does a dog going into heat impact the gut microbiome?

Yes, going into heat can have an impact on the gut microbiome. See this paper for more information. https://doi.org/10.3390/biology11111683

Do you have tips on pilling a dog?

Most people find that hiding the capsules in food or a treat is helpful. Some foods that seem particularly effective are lunchmeat, cheese, cottage cheese, cream cheese, plain yogurt, butter, peanut butter, hamburger meat, hot dogs, canned fish (the smellier the better!), canned cat food, and bread. Of course, if your dog cannot tolerate any of these suggestions, we do not recommend them.

Some discerning dogs will eat around even the tastiest of treats. In these cases, pilling the dog by hand is another option. Coating the pill with a small amount of butter can help it go down more easily. One last technique that can be helpful is preparing three treats, one with the pill hidden inside. Give the first treat, then quickly give the one with the pill inside. Quickly follow up by giving the third treat to seal the deal.